Members FAQs

How do I contact customer service?

Please email our Customer Service Representatives at support@creditpulse.net and we'll be happy to assist you.

How do I cancel my membership?

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at support@creditpulse.net, available during the following times:

Monday-Friday: 9 AM - 9 PM EST

Saturday: 9 AM - 4 PM EST

Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

Alternatively, you can log into your customer portal and cancel under the Billing History section of the My Account page. Please note, we do not offer refunds or prorated refunds upon cancellation.

I canceled my membership, how can I reactivate it?

Please email our customer service representatives at support@creditpulse.net and we'll be happy to assist you.

Is Credit Pulse secure?

We realize that the information you provide is extremely sensitive and we use the utmost security measures to protect your data. Our website is encrypted using 128-bit SSL (secure sockets layer) technology.

I signed up for an account, how do I get started?

You will be automatically directed to our member portal once you have successfully completed the enrollment process. From the member dashboard, you can easily navigate between the different benefits. You will also receive a welcome e-mail that contains your log in credentials and other important information about your membership. Click Here to login.

I never received a welcome e-mail, what should I do?

You will be sent a welcome e-mail within 24 hours of enrollment. If you have not received your e-mail in that time frame, be sure to check your spam folder. You should also add noreply@creditpulse.net to ensure prompt delivery. Should you still not receive your welcome e-mail, please contact customer service.